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Kalmar Care services offer proactive care to optimize equipment lifetime and ensure seamless operations with maintenance contracts and customizable service solutions.

Kalmar Care services offer three service models - Essential Care, Complete Care, and On Demand Care - to help you find the perfect service and maintenance for your business. These services are backed by an expert team of over 1,400 service professionals who bring their extensive experience and knowledge to ensure the best possible service for your business. Our service agreements are flexible and can be tailored to meet your specific requirements for repairs and maintenance. Whether you need a full-service maintenance contract or just occasional support, our dedicated team is committed to maximising uptime and extending the lifetime of your equipment investment.

Maximise equipment availability across your fleet

Kalmar's connected fleet of machines, including forklift trucks, reachstackers, terminal tractors, masted container handlers and straddle carriers, continuously generates valuable data and insights. This digitalisation allows Kalmar to offer modern services with online tools that prioritise transparency, uptime, efficiency, and safety. By harnessing these digital advancements, regular machine inspections and preventive maintenance services effectively reduce costly downtime and maximise the lifetime return on your equipment investment.

Reap the benefits of proactive maintenance

A distribution centre heavily dependent on forklift trucks can significantly reduce operational disruptions by utilising Kalmar’s service and maintenance contracts. Routine inspections and timely servicing of forklifts are integral to this proactive approach, enhancing equipment uptime and boosting safety standards. This leads to streamlined workflows and improved financial performance.

Logistics companies and container handling operations can similarly benefit from Kalmar's preventive strategies, which include comprehensive inspections and servicing of reachstackers, thorough maintenance of container handlers, and the timely replacement of worn components with genuine parts. This proactive care not only extends the lifespan of equipment but also fosters a safer and more efficient working environment. By emphasizing proactive service, Kalmar Care ensures your business stays ahead in operational excellence, maintaining a competitive edge in the industry.

 

Find the perfect contract for your business

Our offering is divided into three service models:
our two customizable maintenance contracts Essential Care and Complete Care and our flexible contract On Demand Care. We're more than happy to help you assess which service model best suits your needs and business.

Reach out to us and we'll help you find the perfect fit. 

                                       

 

Essential Care

A preventive maintenance solution to keep your equipment in an optimal condition

  • A maintenance contract covers routine inspections, maintenance, and necessary repairs.
  • Ensure the safety and functionality of the machine through preventive maintenance actions and inspections.
  • Follow-up and planning of required preventive maintenance actions are handled by Kalmar.
  • The maintenance contract includes parts and labor for preventive maintenance actions according to the equipment maintenance plan.
  • An ideal option for machine owners seeking maintenance at a manageable cost while ensuring operational efficiency.

 

Complete Care

A complete service solution providing piece of mind and maximum equipment uptime

  • All-inclusive package that covers extensive servicing, inspection and maintenance
  • Keep equipment in top condition, maximising value of the asset
  • Full-service solution including all needed services, parts, lubricants and labour for maintenance due to normal wear and tear
  • Predictable maintenance costs for the contract period
  • Ensures seamless operations by optimizing equipment lifetime, maximising uptime and availability for your equipment

 

On Demand Care

Top-of-the-line service whenever you need it.

If you want a fully flexible solution that allows you to scale up or down service whenever you like, we have your back with On Demand Care. Whether you need urgent repairs, additional maintenance expertise, or swift troubleshooting to get to the bottom of a problem, we are here for you. From forklift repair and reach stacker inspection to terminal tractor servicing, our team provides the expertise required to guarantee exceptional service quality. Simply get in touch when you want an extra hand and pay for the work done. It's the luxury of complete flexibility without having to compromise on quality or expertise.

 

Flexible service from an expert team

No two businesses are the same, so we make it easy for you to create a service arrangement that meets your unique needs. With Kalmar Care you can focus on your operations while we make sure that the competencies and materials you need are always available regardless of the size of your business, and whether you have in-house maintenance operations or outsource them.

  • Experience and knowledge from a dedicated team of over 1,500 service professionals

  • A large connected fleet of machines, constantly generating data and insights

  • Modern services with digitalisation at the forefront, offering the best online tools for securing transparency, uptime, efficiency and safety

What tasks do Kalmar service technicians often perform when servicing and maintaining forklift trucks? 

Kalmar service technicians often perform a variety of tasks when servicing and maintaining forklift trucks. Here are some common tasks carried out during the maintenance and servicing of heavy-duty forklift trucks, particularly those equipped with hydraulic lifting systems:

  • Real-Time and Digital Inspections: Our technicians and digital system conduct thorough pre-operation checks to identify leaks, assess tyre condition, and evaluate the integrity of various components, including brakes and steering mechanisms. This proactive approach ensures the forklift operates safely and efficiently.
  • Scheduled Servicing: Following the manufacturer's maintenance schedule, our technicians perform essential servicing tasks. This includes changing engine oil, cleaning air filters, replacing hydraulic fluid, checking and topping up coolant levels, and inspecting for signs of wear or damage—crucial steps for maintaining optimal performance.
  • Hydraulic System Maintenance: Our skilled technicians inspect and maintain hydraulic cylinders, pumps, and control valves. They monitor hydraulic fluid levels and replace fluids as needed to ensure the hydraulic system functions effectively.
  • Brake System Maintenance: Technicians inspect brake pads and shoes for wear and replace them if they fall below the manufacturer's recommended thickness. The brake fluid is also checked for contamination and level, and replaced if necessary to ensure effective braking system functionality.
  • Battery Maintenance: For electric forklifts, our technicians conduct routine battery inspections to verify proper charging and detect any potential issues, ensuring reliable operation. They also thoroughly examine all electrical wiring for signs of wear, fraying, or damage, making necessary repairs to prevent electrical failures.
  • Lubrication: Proper lubrication of moving parts is vital for smooth operation. Our technicians ensure that all necessary components are adequately lubricated to minimise friction and prevent excessive wear, thereby extending the equipment's lifespan.
  • Operator Training: We empower operators with the knowledge they need. Our technicians provide training on proper usage and maintenance procedures, promoting safe and efficient operation.
  • Quarterly or Yearly Inspections: Our technicians conduct comprehensive inspections of all forklift components, including the engine, transmission, mast and lifting systems, tyres, hydraulic systems, and safety features. They replace worn parts, calibrate control systems, and test safety features to ensure everything functions correctly.

By engaging our skilled Kalmar technicians for forklift maintenance and repairs, you can ensure that your equipment remains in peak condition, enhancing safety and productivity in your operations.

 

What responsibilities do Kalmar service technicians typically undertake in the upkeep and servicing of reach stackers and container handlers?

Kalmar service technicians carry out a comprehensive range of tasks to ensure the optimal performance and longevity of reach stackers and container handlers. Here’s an overview of their responsibilities:

  • Technicians adhere to the manufacturer’s maintenance schedule, performing regular servicing tasks. This includes inspecting and replacing excessively worn parts to maintain equipment reliability and efficiency. For example, they replace air, fuel, and hydraulic filters to ensure optimal system performance, while also assessing tyre condition and wheel alignment.
  • They inspect and maintain hydraulic cylinders, pumps, and control valves, routinely checking hydraulic fluid levels and replacing fluids as necessary to ensure effective operation.
  • To mitigate contamination risks, technicians regularly change hydraulic fluid and filters while keeping the hydraulic system clean. They conduct routine inspections of hoses and seals, promptly replacing any damaged components to prevent leaks that could disrupt operations.
  • Adequate ventilation around the hydraulic pump and reservoir is ensured, using the recommended hydraulic fluid with the appropriate viscosity to prevent overheating. Regular inspections and repairs of control valves and pumps, along with maintaining proper hydraulic fluid levels, contribute to reliable lifting performance.
  • To minimise system vibration, technicians inspect and repair any damaged parts, ensuring that all connections are securely tightened.
  • To facilitate smooth operation, technicians meticulously lubricate all moving parts, reducing friction and preventing premature wear, which ultimately extends the machinery's lifespan.
  • For electric reach stackers and container handlers, technicians perform regular battery assessments to ensure proper charging and functionality, which is crucial for reliable operation.
  • During comprehensive inspections, they test all safety features, including lights, alarms, and brakes, to confirm proper functionality.
  • We prioritise operator safety and efficiency by providing thorough training on proper usage and maintenance procedures. Our technicians ensure that operators are well-informed and capable of handling the equipment correctly.